COVID-19 is making clear to US companies and other firms around the world the need for …
Latest in call centres
- Telemarketing
COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope
by Paul Stockford 2 mins readHas anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are? …
The role of AI in the contact center has been a topic that has been brewing …
Josh O’Farrell of Spearline shares some of the biggest struggles that industry professionals face in day-to-day …
- Telemarketing
The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020
by adminby admin 2 mins readNo matter what market your company operates in, there’s an incredibly high chance that it’s saturated …
- Telemarketing
The Biggest Contact Center Trends to Watch Out For in 2020
by adminby admin 2 mins readThis post was originally published on Fonolo’s blog as “Contact Center Trends in 2020”. Everything from the …
Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre …
- Telemarketing
Telus to acquire Germany’s Competence Call Center in $1.3b deal
by adminby admin 2 mins readWhat happened: Vancouver-based Telus is using debt and equity to finance a deal to buy call …
Washington, DCDecember 6, 2018Ian Scott, Chairperson and Chief Executive OfficerCanadian Radio-television and Telecommunications CommissionCheck against delivery …
- ArticlesTelemarketing
Fewer Contact Centres View the Net Promoter Score (NPS) as an Important Metric
by adminby admin 2 mins readThe Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and …
