COVID-19 is making clear to US companies and other firms around the world the need for…
Latest in call centres
- Telemarketing
COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope
by Paul Stockford 2 mins readHas anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are?…
The role of AI in the contact center has been a topic that has been brewing…
Josh O’Farrell of Spearline shares some of the biggest struggles that industry professionals face in day-to-day…
- Telemarketing
The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020
by adminby admin 2 mins readNo matter what market your company operates in, there’s an incredibly high chance that it’s saturated…
- Telemarketing
The Biggest Contact Center Trends to Watch Out For in 2020
by adminby admin 2 mins readThis post was originally published on Fonolo’s blog as “Contact Center Trends in 2020”. Everything from the…
Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre…
- Telemarketing
Telus to acquire Germany’s Competence Call Center in $1.3b deal
by adminby admin 2 mins readWhat happened: Vancouver-based Telus is using debt and equity to finance a deal to buy call…
Washington, DCDecember 6, 2018Ian Scott, Chairperson and Chief Executive OfficerCanadian Radio-television and Telecommunications CommissionCheck against delivery…
- ArticlesTelemarketing
Fewer Contact Centres View the Net Promoter Score (NPS) as an Important Metric
by adminby admin 2 mins readThe Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and…
