It’s been a rough few weeks for AgileBits, the company that makes password-manager 1Password. It announced…
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- customer experienceMarketing Strategy
- customer experienceData Marketing
Zero Party Data and the Loyalty Practitioner
by Jisun Hahnby Jisun Hahn 2 mins readZero-Party Data is growing in importance as businesses face the demise of the cookie and a…
In the not-too-distant future, we’re convinced that businesses will consider customer service to be the most…
- customer experienceeCommerce
7 Easy Ways to Optimize Customer Experience in eCommerce
by Tenjit Sharma 2 mins readCustomer experience in eCommerce results from customers’ perceptions and based on their interactions with a company,…
- customer experience
Why you don’t want a 360-degree view of the customer
by Thomas Wieberneit 2 mins readMost businesses have bought into the idea that they should aspire to get a complete view…
Small, persistent customer service failures may pose a bigger threat to customer retention than large, isolated…
- customer experience
Optimizing User Experience for SERPs in 2021 and Beyond
by Noa Eshedby Noa Eshed 2 mins readLook and behold, the Google Page Experience update is upon us. The new breed of signals will…
- customer experience
What Lies Ahead for Customer Experience in 2021?
by Julien Rioby Julien Rio 2 mins readThe digital transformation of businesses accelerated significantly in 2020. They had to quickly adapt to remote…
- customer experienceeCommerce
Aldo’s experience chief on testing & improving the omnichannel retail service model
by Nikki Gilliland 2 mins readAt Econsultancy Live, Gregoire Baret – Senior Director of Omnichannel Experience at Aldo Group – shared how the…
- customer experienceeCommerce
Unified Commerce for the Channel-Agnostic Consumer
by CORESIGHT RESEARCH 2 mins readWHAT’S INSIDE This free report forms part of our Innovator Intelligence series, which focuses on emerging technologies that…
- customer experienceMarketing Strategy
CX: An Effortless Experience Isn’t Enough
by Jim Tincherby Jim Tincher 2 mins readIn CX, we all focus on making the experience easier on our customers. (We even made…
The term “social media” refers to any website or mobile application that allows users to create…
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