COVID-19 is making clear to US companies and other firms around the world the need for…
Latest in Telemarketing
Anthony Gadient, on behalf of Voci Technologies, shares some interesting insights into maximising the value of…
- Telemarketing
Two Texas telemarketers just got hit with FCC’s largest fine ever for robocalls
by Abigail Rosenthal 2 mins readTwo Texans are getting held accountable for all the robocalls that never seem to go away.…
- Telemarketing
Moving Forward: What Will 2021 Bring for Contact Centers?
by Susan Hashby Susan Hash 2 mins readContact Center Pipeline’s Advisory Board shares solid advice to take into the new year. Welcome, 2021!…
- Telemarketing
25 Questions to Ask Before Investing in Call Centre Outsourcing
by Shauna Geraghty 2 mins readShauna Geraghty of Talkdesk shares 25 key questions to ask when opening up discussions with an…
Jeremy Watkin of 8×8 shares his favourite pieces of advice for helping your contact centre team…
- Telemarketing
PREPARING YOUR CONTACT CENTER FOR THE AGE OF VIRTUAL AGENTS
by JD Fairweather 2 mins readCOVID-19 is making clear to US companies and other firms around the world the need for…
- Telemarketing
COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope
by Paul Stockford 2 mins readHas anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are?…
The role of AI in the contact center has been a topic that has been brewing…
- AITelemarketing
The pandemic is emptying call centers. AI chatbots are swooping in
by adminby admin 2 mins readImage from MIT Review and GETTY Brian Pokorny had heard of AI systems for call centers…
Josh O’Farrell of Spearline shares some of the biggest struggles that industry professionals face in day-to-day…
- Telemarketing
The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020
by adminby admin 2 mins readNo matter what market your company operates in, there’s an incredibly high chance that it’s saturated…
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