This post was originally published on Fonolo’s blog as “Contact Center Trends in 2020”. Everything from the…
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Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre…
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Telus to acquire Germany’s Competence Call Center in $1.3b deal
by adminby admin 2 mins readWhat happened: Vancouver-based Telus is using debt and equity to finance a deal to buy call…
By Colin Taylor (originally posted on the Taylor Reach Blog) We constantly hear about “best practices,” and…
We share some best practices for creating on-hold messages that will reflect your brand and better…
In Colin Taylor’s recent article, “Resolving The Riddle Of Retention,” he speaks about the cost of…
Washington, DCDecember 6, 2018Ian Scott, Chairperson and Chief Executive OfficerCanadian Radio-television and Telecommunications CommissionCheck against delivery…
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TEN DUMB THINGS SMART CONTACT CENTER EXECUTIVES DO
by adminby admin 2 mins readThere are a lot of smart — very smart — individuals managing and directing Call and…
- ArticlesTelemarketing
Fewer Contact Centres View the Net Promoter Score (NPS) as an Important Metric
by adminby admin 2 mins readThe Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and…
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