COVID-19 is making clear to US companies and other firms around the world the need for …
Latest in Telemarketing
Anthony Gadient, on behalf of Voci Technologies, shares some interesting insights into maximising the value of …
- Telemarketing
Two Texas telemarketers just got hit with FCC’s largest fine ever for robocalls
by Abigail Rosenthal 2 mins readTwo Texans are getting held accountable for all the robocalls that never seem to go away. …
- Telemarketing
Moving Forward: What Will 2021 Bring for Contact Centers?
by Susan Hashby Susan Hash 2 mins readContact Center Pipeline’s Advisory Board shares solid advice to take into the new year. Welcome, 2021! …
- Telemarketing
25 Questions to Ask Before Investing in Call Centre Outsourcing
by Shauna Geraghty 2 mins readShauna Geraghty of Talkdesk shares 25 key questions to ask when opening up discussions with an …
Jeremy Watkin of 8×8 shares his favourite pieces of advice for helping your contact centre team …
- Telemarketing
PREPARING YOUR CONTACT CENTER FOR THE AGE OF VIRTUAL AGENTS
by JD Fairweather 2 mins readCOVID-19 is making clear to US companies and other firms around the world the need for …
- Telemarketing
COVID-19 and the Contact Center: Horror, Heartache, Humanity and Hope
by Paul Stockford 2 mins readHas anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are? …
The role of AI in the contact center has been a topic that has been brewing …
- AITelemarketing
The pandemic is emptying call centers. AI chatbots are swooping in
by adminby admin 2 mins readImage from MIT Review and GETTY Brian Pokorny had heard of AI systems for call centers …
Josh O’Farrell of Spearline shares some of the biggest struggles that industry professionals face in day-to-day …
- Telemarketing
The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020
by adminby admin 2 mins readNo matter what market your company operates in, there’s an incredibly high chance that it’s saturated …
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