Speech November 15, 2021 Ian Scott, Chairperson and Chief Executive Officer, Canadian Radio-television and Telecommunications Commission (CRTC)…
Category:
Telemarketing
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For marketers who do not think anybody is watching your telemarketing activities – guess again. The…
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Genesys has shared the “State of Customer Experience” report, which examines consumer preferences and how businesses…
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COVID-19 is making clear to US companies and other firms around the world the need for…
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Anthony Gadient, on behalf of Voci Technologies, shares some interesting insights into maximising the value of…
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Two Texans are getting held accountable for all the robocalls that never seem to go away.…
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Contact Center Pipeline’s Advisory Board shares solid advice to take into the new year. Welcome, 2021!…
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Shauna Geraghty of Talkdesk shares 25 key questions to ask when opening up discussions with an…
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Jeremy Watkin of 8×8 shares his favourite pieces of advice for helping your contact centre team…
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COVID-19 is making clear to US companies and other firms around the world the need for…
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Has anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are?…
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The role of AI in the contact center has been a topic that has been brewing…
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