Speech November 15, 2021 Ian Scott, Chairperson and Chief Executive Officer, Canadian Radio-television and Telecommunications Commission (CRTC)…
Category:
Telemarketing
Genesys has shared the “State of Customer Experience” report, which examines consumer preferences and how businesses…
COVID-19 is making clear to US companies and other firms around the world the need for…
Anthony Gadient, on behalf of Voci Technologies, shares some interesting insights into maximising the value of…
Two Texans are getting held accountable for all the robocalls that never seem to go away.…
Contact Center Pipeline’s Advisory Board shares solid advice to take into the new year. Welcome, 2021!…
Shauna Geraghty of Talkdesk shares 25 key questions to ask when opening up discussions with an…
Jeremy Watkin of 8×8 shares his favourite pieces of advice for helping your contact centre team…
COVID-19 is making clear to US companies and other firms around the world the need for…
Has anyone besides me noticed how many contact center industry work-from-home (WFH) experts there suddenly are?…
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