Customer engagement strategies have a major impact on business success. A recent PwC survey found that …
customer experienceDigital Marketing
Latest in customer experience
- customer experienceMarketing Strategy
Some simple advice for Apple and app developers: It’s not about you
by Jason Snellby Jason Snell 2 mins readIt’s been a rough few weeks for AgileBits, the company that makes password-manager 1Password. It announced …
- customer experienceData Marketing
Zero Party Data and the Loyalty Practitioner
by Jisun Hahnby Jisun Hahn 2 mins readZero-Party Data is growing in importance as businesses face the demise of the cookie and a …
In the not-too-distant future, we’re convinced that businesses will consider customer service to be the most …
- customer experienceeCommerce
7 Easy Ways to Optimize Customer Experience in eCommerce
by Tenjit Sharma 2 mins readCustomer experience in eCommerce results from customers’ perceptions and based on their interactions with a company, …
- customer experience
Why you don’t want a 360-degree view of the customer
by Thomas Wieberneit 2 mins readMost businesses have bought into the idea that they should aspire to get a complete view …
Small, persistent customer service failures may pose a bigger threat to customer retention than large, isolated …
- customer experience
Optimizing User Experience for SERPs in 2021 and Beyond
by Noa Eshedby Noa Eshed 2 mins readLook and behold, the Google Page Experience update is upon us. The new breed of signals will …
- customer experience
What Lies Ahead for Customer Experience in 2021?
by Julien Rioby Julien Rio 2 mins readThe digital transformation of businesses accelerated significantly in 2020. They had to quickly adapt to remote …
- customer experienceeCommerce
Aldo’s experience chief on testing & improving the omnichannel retail service model
by Nikki Gilliland 2 mins readAt Econsultancy Live, Gregoire Baret – Senior Director of Omnichannel Experience at Aldo Group – shared how the …
- customer experienceeCommerce
Unified Commerce for the Channel-Agnostic Consumer
by CORESIGHT RESEARCH 2 mins readWHAT’S INSIDE This free report forms part of our Innovator Intelligence series, which focuses on emerging technologies that …
- customer experienceMarketing Strategy
CX: An Effortless Experience Isn’t Enough
by Jim Tincherby Jim Tincher 2 mins readIn CX, we all focus on making the experience easier on our customers. (We even made …
- 1
- 2
