AI

Join Lorne Solway, co-President of the Response Marketing Association as he takes a deep dive into…

Artificial intelligence seems to be the latest term which is capturing the not only the predictive…

Image from MIT Review and GETTY Brian Pokorny had heard of AI systems for call centers…

(All figures referenced in Canadian dollars, except where noted) Merger forms a technology-forward loyalty solutions leader…

Robots live among us… Well, perhaps not quite. But anyone with access to the media can’t…

In Part One of this series, I outlined some of the elements that make an AI solution trustworthy,…

Contact Centers have always had an abundance of data about customers and performance. Unfortunately, that data is not…

Suman Reddy, MD, Pegasystems, India ‘AI models need to be tuned to be more empathetic to…

Most organizations fail at artificial intelligence (AI) implementations in the workplace or elsewhere because they lack…

Ethical decisions are rarely easy. Now, even less so. Smart machines, cheap computation, and vast amounts…

For the first time ever, a quantum computer has performed a computational task that would be…

In the digital era, customers expect contextual, intuitive and experiential engagement with businesses across touchpoints. As…