The term “social media” refers to any website or mobile application that allows users to create …
Latest in customer experience
- customer experienceMarketing Strategy
Customer Experience: What makes your customers fall in love with your brand?
by Piyush Guptaby Piyush Gupta 2 mins readDo you know that a 5% increase in customer retention can increase your profits anywhere from 25-95%? …
- customer experienceDigital Marketing
The B2B Marketer’s Guide to Mastering Digital Attribution
by Michael Brenner 2 mins readAccountability is something that is incredibly important in order for the departments within a company to …
I’ve said repeatedly, over the last 15 years, that marketers are using digital all wrong when …
- customer experience
From the Calamity of COVID-19 to the Start of a New Model for Customer Service
by Martin Hill-Wilson 2 mins readThe Story So Far COVID-19 sent everyone scuttling back home as fast as an incoming tsunami …
- customer experienceMarketing Strategy
Why brands must embrace consumer post-pandemic buying habits
by Collette Eccleston 2 mins readThe coronavirus pandemic has, in many ways, radically changed consumer buying habits. In-store shopping has plummeted …
Companies called to account Nothing is more likely to sabotage a brand’s reputation than a customer …
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