Telemarketing

Image from MIT Review and GETTY Brian Pokorny had heard of AI systems for call centers…

Josh O’Farrell of Spearline shares some of the biggest struggles that industry professionals face in day-to-day…

No matter what market your company operates in, there’s an incredibly high chance that it’s saturated…

This post was originally published on Fonolo’s blog as “Contact Center Trends in 2020”. Everything from the…

Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre…

What happened: Vancouver-based Telus is using debt and equity to finance a deal to buy call…

By Colin Taylor (originally posted on the Taylor Reach Blog) We constantly hear about “best practices,” and…

We share some best practices for creating on-hold messages that will reflect your brand and better…

In Colin Taylor’s recent article, “Resolving The Riddle Of Retention,” he speaks about the cost of…

Washington, DCDecember 6, 2018Ian Scott, Chairperson and Chief Executive OfficerCanadian Radio-television and Telecommunications CommissionCheck against delivery…

There are a lot of smart — very smart — individuals managing and directing Call and…

The Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and…