This post was originally published on Fonolo’s blog as “Contact Center Trends in 2020”. Everything from the …
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Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre …
- Telemarketing
Telus to acquire Germany’s Competence Call Center in $1.3b deal
by adminby admin 2 mins readWhat happened: Vancouver-based Telus is using debt and equity to finance a deal to buy call …
By Colin Taylor (originally posted on the Taylor Reach Blog) We constantly hear about “best practices,” and …
We share some best practices for creating on-hold messages that will reflect your brand and better …
In Colin Taylor’s recent article, “Resolving The Riddle Of Retention,” he speaks about the cost of …
Washington, DCDecember 6, 2018Ian Scott, Chairperson and Chief Executive OfficerCanadian Radio-television and Telecommunications CommissionCheck against delivery …
- ArticlesTelemarketing
TEN DUMB THINGS SMART CONTACT CENTER EXECUTIVES DO
by adminby admin 2 mins readThere are a lot of smart — very smart — individuals managing and directing Call and …
- ArticlesTelemarketing
Fewer Contact Centres View the Net Promoter Score (NPS) as an Important Metric
by adminby admin 2 mins readThe Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and …
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