Image from MIT Review and GETTY Brian Pokorny had heard of AI systems for call centers…
Category:
Telemarketing
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Josh O’Farrell of Spearline shares some of the biggest struggles that industry professionals face in day-to-day…
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No matter what market your company operates in, there’s an incredibly high chance that it’s saturated…
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This post was originally published on Fonolo’s blog as “Contact Center Trends in 2020”. Everything from the…
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Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre…
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What happened: Vancouver-based Telus is using debt and equity to finance a deal to buy call…
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By Colin Taylor (originally posted on the Taylor Reach Blog) We constantly hear about “best practices,” and…
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We share some best practices for creating on-hold messages that will reflect your brand and better…
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In Colin Taylor’s recent article, “Resolving The Riddle Of Retention,” he speaks about the cost of…
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Washington, DCDecember 6, 2018Ian Scott, Chairperson and Chief Executive OfficerCanadian Radio-television and Telecommunications CommissionCheck against delivery…
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There are a lot of smart — very smart — individuals managing and directing Call and…
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Fewer Contact Centres View the Net Promoter Score (NPS) as an Important Metric
The Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and…
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