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What do some of the most successful e-commerce merchants have in common, and what are they doing differently to set themselves apart? Now more than ever, these questions are top of mind for many online retailers trying to attract shoppers in Canada’s growing e-commerce landscape. Many aspire to take their businesses to new heights but can’t always find useful information that’s Canadian specific. To help them achieve success, we surveyed more than 1,500 Canadian e-commerce merchants in 2019, pinpointing five eye-opening insights from the key players.